Privacy Policy

Information We Collect

When you register an account or use our services, we gather the details necessary to provide a secure and personalised experience. This typically includes your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification and regulatory compliance.

We also collect financial information such as payment method details, transaction history, and deposit or withdrawal records. In addition, technical and usage data is gathered automatically, including your IP address, browser type and version, device identifiers, pages visited, time spent on the site, and referring URLs. This information helps us maintain the integrity of our platform and improve overall performance.

How We Use Your Information

The information we collect allows us to create and manage your account, process deposits and withdrawals, deliver customer support, and comply with legal and licensing obligations. We may use your contact details to send important service notifications, security alerts, or promotional offers that we believe may interest you, always providing clear options to manage these communications.

Usage and technical data help us analyse player behaviour, detect suspicious activity, prevent fraud, and continually refine the games and features we offer. We do not sell your personal information to third parties for their independent marketing purposes.

Sharing and Disclosure

We may share your information with trusted service providers who perform functions on our behalf, such as payment processors, identity verification partners, customer support platforms, and hosting providers. All such partners are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorise.

Disclosure may also occur when required by law, court order, or regulatory authority, particularly in connection with anti-money laundering, responsible gaming, or licensing requirements. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website and games use cookies, pixels, and similar tracking technologies to remember your preferences, maintain your session, measure performance, and deliver relevant content. These technologies may collect information about your browsing activity both on and off our platform when you interact with our advertising.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use some features of the site. We also work with analytics providers to better understand traffic patterns and improve user experience.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. Access to your data is restricted to employees and contractors who require it for legitimate business purposes and who are bound by confidentiality obligations.

While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure. We encourage you to keep your login credentials confidential and to contact us immediately if you suspect any breach of security.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where permitted by law. You may also withdraw consent for certain processing activities, object to direct marketing, and request portability of your data in a structured, commonly used format.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required under applicable Canadian privacy legislation. Please note that we may retain certain information as necessary for legal compliance, fraud prevention, or dispute resolution.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

International Transfers

Some of our service providers may be located outside of Canada. When we transfer your personal information to other jurisdictions, we implement appropriate safeguards to ensure your data receives an equivalent level of protection to that required under Canadian law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our support team through the live chat feature or by email using the details available on our website. We will make every reasonable effort to address your inquiry promptly and satisfactorily.